Introduction
Paladin Pavers ("we," "us," or "our") operates the website indypaverrepair.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for municipal paver repair and ADA compliance services in Indiana.
By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Site.
Information We Collect
Information You Provide Directly
When you submit a contact form, request a government RFQ, or schedule an ADA site assessment through our Site, we may collect the following information:
- Full name
- Email address
- Phone number
- Agency or organization name
- Message content, including project scope, location, and timeline details
This information is collected solely for the purpose of responding to your inquiry and providing accurate estimates for paver repair and ADA compliance services.
Information Collected Automatically
We use Rybbit, a privacy-focused analytics platform, to understand how visitors use our Site. Rybbit collects aggregated, anonymized usage data such as page views, referral sources, and general geographic region. Rybbit does not use cookies, does not collect personally identifiable information, and does not track individual users across websites.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and contact form submissions
- To provide estimates and proposals for paver repair, ADA compliance, and related services
- To communicate with you about project scheduling, updates, and follow-ups
- To improve our Site and understand how visitors interact with our content
- To comply with applicable laws and regulations, including Indiana state law
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers: We may share data with trusted third-party tools that help us process form submissions (such as our CRM platform) strictly for the purpose of managing and responding to inquiries.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies and Tracking Technologies
Our Site uses minimal cookies. Because we use Rybbit for analytics (which is cookie-free), our Site does not set analytics cookies. The only cookies used may be those strictly necessary for Site functionality, such as form submission handling.
We do not use retargeting cookies, advertising pixels, or cross-site tracking technologies.
Data Retention
We retain personal information submitted through contact forms for as long as necessary to respond to your inquiry and fulfill any resulting service engagement. Once a business relationship has concluded and no legal retention obligation applies, we will delete or anonymize your data within a reasonable timeframe.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any future communications from us
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our Site may contain links to third-party websites, including government resources (such as ADA.gov, INDOT, and SAM.gov). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our Site is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.
Indiana-Specific Disclosure
Paladin Pavers operates under the laws of the State of Indiana. While Indiana does not currently have a comprehensive consumer data privacy statute equivalent to those in some other states, we are committed to handling your information responsibly and transparently. Should Indiana enact additional data privacy legislation, we will update this policy accordingly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: [email protected]
- Phone: (463) 777-2388
- Website: indypaverrepair.com/contact